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Business Name: Telluric Health
ABN: 97 685 375 669
Website: www.tellurichealth.com.au
Contact: Bethany Paton - info@tellurichealth.com.au
Effective Date: 14 May 2026

 

 

1. Overview

This Privacy Policy explains how we collect, use, store and disclose personal information through our website and clinical services. We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), and, where applicable, the GDPR for EU/UK visitors.

By using our website or providing your information, you agree to this Policy.

 

 

2. What We Collect

We collect only what is reasonably necessary for clinical care and website operation, including:

• Identity & contact: name, email, phone, address, date of birth

• Health information (sensitive): symptoms, medical history, medications, supplements, lifestyle data you provide

• Clinical records: consultation notes, plans, test results (e.g., DUTCH, OAT, microbiome, genetics)

• Bookings & payments: appointment history, invoices, limited payment data (processed by third parties)

• Website data: IP address, device/browser info, cookies and analytics

Health information is treated as sensitive information and handled with extra care.

 

 

3. How We Collect It

• Website forms (enquiries, bookings, downloads)

• Email, SMS, phone and telehealth

• In‑clinic or online consultations

• Practice management systems (e.g., booking/intake platforms)

• Cookies/analytics tools on our website

You may use a pseudonym, but this may limit our ability to provide services.

 

 

4. Why We Collect It (Purposes)

• Deliver clinical nutritional medicine services and personalised plans

• Arrange and manage appointments and payments

• Communicate with you (including reminders and follow‑ups)

• Coordinate care with other practitioners (with your consent)

• Improve our website, services and client experience

• Meet legal and record‑keeping obligations

We do not use your information for unrelated purposes without your consent.

 

 

5. GDPR Lawful Bases (EU/UK Visitors)

• Consent (e.g., marketing, sensitive data)

• Contract (to provide booked services)

• Legitimate interests (operate and improve the business)

• Legal obligation (regulatory compliance)

You can withdraw consent at any time.

 

 

6. Cookies & Analytics

We use cookies and similar technologies to understand website usage and improve performance. You can disable cookies in your browser, though some features may not work as intended.

 

 

7. Disclosure & Service Providers

We may share information with:

• Your healthcare providers (with your consent)

• Practice management, telehealth, email and payment providers

• Laboratories or testing companies (as required for your care)

• Regulators or authorities where required by law

We do not sell your personal information. Where data is processed overseas, we take reasonable steps to ensure comparable privacy safeguards.

 

 

8. Data Security

We take reasonable steps to protect your data, including:

• Secure, access‑controlled clinical systems

• Encryption and password protection

• Staff confidentiality obligations

If a data breach occurs, we follow the Notifiable Data Breaches Scheme and GDPR requirements (where applicable).

 

 

9. Data Retention

We retain information only as long as necessary for care and legal obligations. Health records are kept for the minimum periods required under Australian law (often 7 years, longer for minors where applicable).

 

 

10. Your Rights

Australia: access your information and request corrections.
GDPR (EU/UK): access, rectification, erasure, restriction, portability, and objection.

To exercise your rights, contact us using the details below.

 

 

11. Marketing & Communications

We may send you updates or educational content if you opt in. You can unsubscribe at any time via the link in emails or by contacting us.

 

 

12. Third‑Party Links

Our website may link to external sites. We are not responsible for their privacy practices.

 

 

13. Complaints

If you have a concern, contact us first. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local EU/UK authority.

 

 

14. Contact Us

Telluric Health
Email: info@tellurichealth.com.au

 

15. Children’s Privacy

Our services are generally intended for adults. We may collect information about minors only with the consent of a parent or legal guardian. Where required, a parent/guardian may request access or correction of a minor’s information.

 

 

16. Identifiers & Anonymity

We do not adopt, use or disclose government identifiers (e.g., Medicare number) as our own identifiers unless required by law. Where practicable, you may interact with us anonymously or using a pseudonym; however, this may limit clinical service delivery.

 

 

17. Overseas Disclosure

Some of our service providers (e.g., practice management, email, analytics, payment processors, laboratories) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle personal information in a manner consistent with the APPs and, where relevant, the GDPR.

 

 

18. De‑identified Data

We may use de‑identified or aggregated information (that cannot reasonably identify you) for service improvement, internal analytics, education or research purposes.

 

 

19. Automated Decision‑Making

We do not make solely automated decisions that have legal or similarly significant effects on you. Any clinical recommendations are reviewed by a qualified practitioner.

 

 

20. Telehealth & Communications

If you use telehealth or messaging services, information may be transmitted electronically. We use reputable platforms; however, no system is completely secure. By using these services, you acknowledge the inherent risks of electronic communication. We do not record consultations unless you provide explicit consent.

 

 

21. Payments

Payments are processed via third‑party providers. We do not store full credit card details on our systems. Payment providers handle your data in accordance with their own privacy policies and applicable security standards.

 

 

22. Direct Marketing Preferences

You can opt out of marketing at any time via the unsubscribe link in emails or by contacting us. We will not send marketing communications without your consent where required by law.

 

 

23. Cookies – More Detail

Cookies may include essential cookies (site functionality), analytics (usage insights) and, where used, marketing cookies. You can manage preferences through your browser settings. We do not currently respond to "Do Not Track" signals.

 

 

24. Data Breach Response

In the event of a data breach likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches Scheme. Where GDPR applies, we will meet relevant notification obligations.

 

 

25. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated Effective Date.

 

 

26. Contact & Complaints (Detailed)

If you have questions, wish to access or correct your information, or make a complaint, please contact us:

Telluric Health - Bethany Paton
Email: info@tellurichealth.com.au
 

We aim to respond within a reasonable timeframe (usually within 30 days).

If you are not satisfied with our response, you may contact:

• Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au

• Your local EU/UK data protection authority (if applicable)

 

 

This policy has been expanded to ensure coverage across Australian Privacy Principles and GDPR requirements for a clinical nutrition practice.